Buying Guide
How to send a catalog to Cusket through support chat
By Cusket Editorial · Published · Updated
A practical guide for suppliers using the current support chat flow to send catalog files and product notes to Cusket.
# How to send a catalog to Cusket through support chat
Suppliers do not need to wait for a full automated catalog import tool before they can start. Cusket support chat can collect the first catalog files and notes now. This is a manual intake path: the supplier starts a catalog upload conversation, attaches files in the message thread, and explains which products should be reviewed first.
This works best when the supplier sends focused material instead of a large unexplained file dump.
Start with the catalog upload category
Use the catalog upload option in support. The first message should explain what kind of material is being sent: PDF catalog, Excel file, CSV file, website URL, ZIP of images, product sheet, price list, or trade show brochure. If there are multiple files, describe what each file contains.
The goal is to help the Cusket team understand the source before opening every attachment.
Attach files in the message thread
After the support chat is created, use the message attachment button to upload catalog files. Useful file types include PDF, Excel, CSV, ZIP, images, Word documents, and plain text notes. If the catalog depends on photos, include the photo folder or ZIP file with clear filenames.
Avoid sending private buyer conversations, unrelated company files, or internal pricing sheets unless the sensitive fields are clearly marked.
Explain what should happen first
The first message should say which product group matters most. A supplier can write: "Start with skincare bottles", "Use only active models", "Keep prices private", "These products are inquiry-only", or "Use the website URL only as a reference." These notes make manual intake faster and safer.
Continue with Cusket:
- Start a catalog upload chat from the support center.
- Attach focused catalog files in the message thread.
- Mark private prices and priority products clearly.